The Center of E-Learning established in the last of 2018 (Rabiʻ II 10, 1440 AH) at Riyadh Elm University.

The Center continues to be a key component in how we support our faculty, students, researchers, and staff. Consequently, technology has become more pervasive and plays an ever-increasing role in the daily lives of those in our community both on and off campus.

Technology not only supports the demands of the academic environment, and the learning and quality of life of our community but also the well-being and safety of our entire community.

REU E-learning Center will continue to utilize the established structures and employ the new technological solutions to provide support and facilitate thoughtful investment and allocation of resources to meet the needs of the community.

Goal of the center is to:

• Provide support and technical assistance to students
• Assist special technical support for scientific research
• Deliver technical support in systems, databases, devices, hardware, communications devices, and the network
• Arrange effective training and security awareness about technology and things related to it
• Utilize desktop support for developing and improve students care
• Create digital communications channels like email, and social media

Organization Structure and the Supervisory Staff for the Academic Environment

ROLES DUTIES AND RESPONSIBILITIES

Learning Manager

The eLearning and Instructional Technology Manager carries out operating policies and procedures with a focus on online course development, faculty training and mentoring and multi-media and production services in support of online instructional programs offered through the College.

Learning Management Specialist

The LMS Specialist provides user support in the investigation, analysis, and resolution of technical problems and develops effective work-around solutions for various technological issues to ensure continuous online course delivery.

Electronic Training Coordinator

• Manages e-learning related classroom and administrative technology professional development and classroom integration
• Oversees the professional development, supervising, and evaluating of eLearning personnel, the iTEC team and Technology Assistants

Programmer and Web Developer

In charge of ensuring websites look good and function properly. Web developers collaborate with website and graphic designers, monitor website traffic, troubleshoot website problems when they arise, and update websites as necessary.

Responsibilities

• Produce fully functional programs writing clean, testable code
• Collaborate with internal teams to identify system requirements
• Integrate back-end data
• Design user interface and web layout using HTML/CSS practices
• Upgrade and repair existing programs
• Produce fully functional programs writing clean, testable code
• Collaborate with internal teams to identify system requirements
• Integrate back-end data
• Perform periodical tests and debugging to maximize program efficiency
• Create technical documentation for user support
• Suggest new features to improve program navigation and operation
• Follow security principles
• Stay up-to-date with industry developments

Instructional Designer Programmer and Web Developer

Define and document learning objectives Conduct research and collaborate with subject experts. Create instructional material: courses, curriculum, student guides or training manuals. Design content to optimize learning.

Responsibilities

• Define and document learning objectives
• Conduct research and collaborate with subject experts
• Create instructional material: courses, curriculum, student guides or training manuals
• Design content to optimize learning
• Generate the layout of the learning supports
• Conduct research and collaborate with subject experts
• Create instructional material: courses, curriculum, student guides or training manuals
• Design content to optimize learning
• Generate the layout of the learning supports
• Redesign content to ensure it matches the learner’s needs
• Create visual, audio and interactive learning tools

E-Learning and InstructionalTechnology Manager

Responsibilities:

• In collaboration with Distance Education management establishes the vision and goals, and oversees the work plans for the College eLearning program.  Supports the development of strategic offerings/initiatives, related policies and procedures and program promotion; ensures compliance with accessibility regulations
• Plans, implements and manages the district wide online course development process including faculty training, instructional design and quality course design reviews
• Plans and oversees the implementation of faculty professional development programs relating to best practices in online teaching and other academic initiatives to support student success and completion.  Oversees faculty mentoring program
• Develops and implements plans that address accessibility in online instruction. This includes compliance with federal regulations, support and training for faculty in designing accessible course materials, problem-solving to address accommodation requests from students or faculty and adaptation of course materials
• Supervises faculty, academic professional, technical/support staff and casual/student workers. Hires, evaluates, trains, disciplines and recommends the dismissal of staff as necessary
• Researches, develops and facilitates quality training opportunities for new and continuing faculty in the use of technology in instruction; supervises faculty production lab
• Researches and implements new instructional strategies to remain competitive in the delivery of education; researches emerging technologies and their application to teaching and learning
• Plans, implements and manages the district wide processes and operations of media services program including video, ITV, multi-media, web and/or other related technologies. Coordinates the scheduling, training, development, and support for production resources. Coordinates production activities within the College and with external agencies providing production services
• Plans, operates, promotes and evaluates a schedule of interactive video classes and video services. Works with applicable Division Deans, Department Chairs, and faculty to select, market and support courses and services
• Manages the production of high quality video, multi-media, and graphic materials to support the delivery of instruction and services. Collaborates with staff, faculty and clients to plan, script, and deliver instructionally and aesthetically sound media productions
• Participates in the development and administration of applicable policies, strategic plans, goals and programmatic activities pertaining to production service programs at the College
• Plans, manages, budgets and evaluates projects and productions for the Distance Education Department ensuring the integration of activities with the College’s online and operational functions
• Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned

E-Learning Management Specialist

Responsibilities:

• Gather information and course elements from members, internal departments, SMEs (subject matter experts), research institutions, and others
• Develop and design learning material, coordinate, and review educational content, and incorporate current technology in developing specific eLearning curricula
• Support the deployment of learning programs including uploading and updating courseware and curricula, training assignments, learner notification text and rules in LMS
• Utilize knowledge of LMS capabilities to recommend delivery strategies that yield a rich, meaningful, and dynamic end-user experience
• Utilize LMS reporting capabilities and developing custom reports to assist with planning and managing the company’s training and development initiatives
• Manage eLearning content from vendors to ensure it is compatible with the LMS
• Work with Instructional Designers, Graphic Designers, and programmers to support eLearning content requirements
• Run demos of the system and provide training to individuals and users groups
• Ensure that participants are registered for Education and Training events and performs reconciliation function with Business office as needed
• Coordinate and conduct the webinars using Go-To-Meeting, Blue Jeans or similar programs and upload recordings into LMS
• Lend expertise in the technical aspects of eLearning to internal PSBA departments, as requested
• May facilitate live and recorded learning

Electronic Training Coordinator

Responsibilities:

• Manages e-learning related classroom and administrative technology professional development and classroom integration
• Oversees the professional development, supervising, and evaluating of eLearning personnel, and Technology Assistants
• Collaborates with the Curriculum-Instruction-Assessment team and school principals to develop a professional development calendar, professional development content and format, and ongoing support
• Assists in resource adoption process. Plans and supervises technology integration training for software platforms and provides other IT training opportunities for school and district staff
• Oversees the evaluation, approval and management of appropriate web and software resources for the school district
• Participates in the planning and implementation of the district technology vision
• Serves as a member of such committees and attends such meetings as the Chief Technology Officer or Superintendent shall direct
• Maintains own professional learning network and stays informed on technology best practices and trending to be able to inform technology vision for the district
• Coordinates with university administrators to help encourage responsible use and enforce the Responsible Use Policy
• Performs such other tasks and assumes such responsibilities as the Superintendent or his or her designee may assign

Provide and Support a Technological Infrastructure

Responsibilities:

• Setting a specific standard to upgrade the devices and systems used to the maximum level of readiness and reliability
• Planning and providing infrastructure and special support to the security and protection devices, communications network, portable devices and information centers and computers
• Enhancing the efficiency of the contracts and agreements for the maintenance of information and communications technology devices with suppliers

Staff Development

The REU E-learning Center is responsible for coordinating and monitoring the skills and competencies of all University’s e-learning stakeholders with the various areas of information and communication technology. The center aims to:

• Develop and improve the skills and competencies of information and communication technology necessary for faculty, staff and students
• Striving to create a cultural level of high awareness of technology among university community through continuous training and various electronic support
• Facilitating the communication with the outside world especially when it comes to things related to electronic hiring and the university portal

List of the staff for the ELearning Center and Academic Environment

The following staff supervisory assisting staffs act as liaison between the REU E-learning Center and other administrative entities in the University. For example, the E-learning System manager is a representative from the Quality Assurance Center in REU.

The designation of the supervisory staff is a necessary step to ensure the following:

• The quality of the educational online process
• The adequacy of resources and financial support
• The utilization of the latest technology models and tools

Director of Online Educational Content

Oversees the development, implementation, monitoring and evaluation of on-line and alternative learning formats. Develops and implements policies, procedures and guidelines for Distance Learning program.

Learner Services Manager

The manager acts as the first point of contact with students requiring assistance. – To provide support to students for any personal problems that may arise. – To be kept informed of any welfare issues that are being addressed by other team members. – To keep the e-Learning manger informed of any major issues.

Application Development Manager (ADM)

To plan, coordinate, and supervise the activities related to the design, development, and implementation of organizational information systems and software applications as assigned by the Director of Applications.

Technical Support Manager

Oversees and facilitates the installation and maintenance of IT systems, hardware, and software. Identifies and recommends upgrades and changes to hardware and software, maintaining efficient and effective operations in the organization.

Director of Online Educational Content

Responsibility:

• Directs the planning and operations of the Distance Learning Program; Coordinates and implements instructional design projects from inception to completion.
• Ensures compliance with licensing and copyright laws and regulations.
• Develops and oversees implementation of Distance Learning student and faculty support services
• Responsible for developing and overseeing faculty development related to distance. Learning.
• Collaborate with academic departments and external agencies (Business, governments and industry) to identify and provide quality distance education opportunities.
• Provides consultation for the design, development, implementation and evaluation of
• Distance education projects, programs and initiatives.
• Identifies emerging trends and conduct needs analyses that offer opportunities for new

Learner Services Manager

Responsibility:

• Direct the development and maintenance of e-learning resources for students, tutors and members, in line with appropriate technical criteria
• Establish instructional design best practice for all e-learning products and ensure that subject matter experts and external suppliers comply with this guidance
• Establish robust and efficient processes to support timely and cost-effective development and maintenance of e-learning courses and formative online assessments.
• Analyse key technology decisions (such as the choice of authoring tool or platform) and make suitable recommendations.
• Identify and exploit opportunities to enhance products and services through the introduction of e-learning opportunities.
• To manage the e-learning development work by planning, reviewing, co-ordinating and monitoring developments
• To take responsibility for specific developments and deliver on time and to budget
• Ensure that the Head of Product Development is fully briefed on progress

Application Development Manager (ADM)

Responsibility:

• The ADM oversees projects assigned to web and software developers and the application development team.
• The ADM manages the integrity, and changes to the application development servers and databases.
• The ADM oversees the development and implementation of change control processes for the development team to follow.
• The ADM provides ad-hoc reporting and decision support required for management decision processes, strong resources and capacity planning experiences.
• The ADM provides technology decisions that impact software development.
• The ADM oversees special IT projects as assigned.
• The ADM manages the development and deployment of new applications, systems software, and/or enhancements to existing applications throughout the enterprise.
• The ADM oversees that development projects meet business requirements and goals, fulfill end-user requirements, and identify and resolve systems issues. Application Development Manager Information Technology
• The ADM manages the pre-testing phase of development by evaluating proposals in order to identify potential problem areas, and makes the appropriate recommendations.
• The ADM oversees the collaboration of analysts, designers, and system owners in the testing of new software programs and applications.
• The ADM manages and provides direction for the application development team in support of business operations.
• The ADM oversees the identification and resolution of program errors.
• The ADM provides technical leadership to BSA, QA Analyst and programmers working on development project teams.
• The ADM oversees the review and analyses of existing applications’ effectiveness and efficiency, and develops strategies for improving or leveraging these systems.
• The ADM oversees the design, development and installation of enhancements and upgrades to systems and application software.
• The ADM provides research and makes recommendations on software products and services in support of procurement and development efforts.
• The ADM manages and enforces functional policies, procedures, and quality assurance best practices.
• The ADM manages the preparation and monitoring of budgets when necessary.
• The ADM assumes other duties and responsibilities as assigned.
• The ADM manages the development of SaaS and cloud based application.

Technical Support Manager

Responsibility:

• Serve as the primary escalation point for external\internal customers regarding issues, coordinating across all internal teams to ensure issue resolution is completed promptly.
• Provide consistent oversite on service tickets progress to ensure customer timelines and expectations are managed.
• Collaborate with the appropriate departments to develop and maintain a technology plan that supports customer needs.
• Accountable for the team’s delivery of timely and accurate technical solutions to customers.
• Demonstrate an approach of continuous improvement across all areas of the work.